SmallBizGenius Analysis
Storets receives overwhelmingly negative reviews regarding product quality, shipping costs, and customer service. Customers report issues with unexpected customs fees, expensive returns, and receiving items of poor quality relative to the price.
Category Breakdown
Scores based on analysis of 24 recent reviews
Product Quality
2.0/10Many reviewers express disappointment with the quality of Storets' clothing, stating that it does not match the price point. Several compare the quality to fast-fashion brands like Forever 21 or Shein, despite the higher cost.
12 reviews mention thisShipping Costs & Customs Fees
1.5/10A significant number of reviewers report unexpected and high customs fees upon delivery. Additionally, the cost of return shipping, especially to South Korea, is a major concern for international customers.
9 reviews mention thisReturns & Refunds
2.0/10Reviewers frequently complain about difficulties with returns, including a lack of clear return instructions and high return shipping costs. Some also report deductions from refunds for original shipping fees or promotional discounts.
7 reviews mention thisSizing Issues
2.5/10Several reviewers mention that Storets' sizing is inaccurate and runs small. This leads to issues with fit and difficulties in exchanging items.
4 reviews mention thisCustomer Service
1.0/10Customer service is often described as unhelpful and unresponsive. Reviewers mention receiving pointless emails and struggling to get assistance with returns or order issues.
5 reviews mention thisPros & Cons
Common Complaints
"Honestly, the quality is not good. Very pricy."
"I was charged £100 for customs and import duties. Nowhere on their website does it state that the clothes are being shipped from Korea."
"SCAM!No UK base and they made me ship back to South Korea at my own cost!! £120 quoted for return!!"
"Their sizing is ridiculously small and inaccurate in their size chart. They still have refused to exchange. Don’t buy from them!"
"Endless pointless emails."
Common Questions About Modal
Answers derived from customer review patterns
Is Storets legit and trustworthy?
Based on the 24 reviews analyzed, there are significant concerns about Storets' legitimacy and trustworthiness. Many customers report issues with product quality, unexpected fees, and difficult returns, leading some to label the company a "scam." The discrepancy between the advertised products and the received quality, coupled with poor customer service, raises red flags for potential buyers. It is crucial to exercise caution and thoroughly research before making a purchase from Storets.
Based on 8 reviewsDoes Storets have good customer service?
The majority of reviews suggest that Storets' customer service is lacking. Customers frequently mention receiving unhelpful or generic responses, experiencing delays in communication, and struggling to resolve issues related to returns or refunds. The lack of a clear return address and the requirement to ship returns to South Korea further complicate the customer service experience. Based on these reviews, it is advisable to have low expectations for customer service when dealing with Storets.
Based on 5 reviewsIs Storets worth it for small business?
Considering the overwhelmingly negative reviews, Storets is likely not a worthwhile option for small businesses. The reported issues with product quality, unexpected fees, and difficult returns could negatively impact a small business's reputation and profitability. The unreliable customer service and potential for high return shipping costs make Storets a risky choice for businesses seeking apparel for resale or promotional purposes. Small businesses should explore alternative vendors with more positive customer feedback and transparent policies.
Based on 0 reviewsWhat is Storets' return policy like?
Storets' return policy appears to be a significant source of frustration for customers. Several reviewers mention a lack of clear information regarding returns, particularly for international customers. The requirement to ship returns to South Korea at the customer's expense is a major concern, with some reporting return shipping costs exceeding the price of the item. Additionally, some customers claim that deductions are made from refunds for original shipping fees or promotional discounts, making the return process costly and inconvenient.
Based on 7 reviews